Support

Contact and self-service

• Email support@getchefprep.com for account access, billing, refunds, privacy requests, product problems, and generated-content safety or security reports.
• The signed-in account area includes account-data export and deletion controls.
• The Stripe customer portal provides payment-method and period-end cancellation controls.

Hours and response targets

Support is staffed Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding applicable holidays. Chef Prep targets an initial response within two business days for routine requests and within one business day for billing and privacy requests. These are response targets rather than guaranteed resolution times.

Chef Prep targets an initial response within four business hours for urgent generated-content safety or account-security reports received during staffed hours. Reports received outside staffed hours are treated as received when the next staffed period begins.

Safety and urgent issues

Customers should stop using and report generated content that appears unsafe, conflicts with allergies or dietary needs, or contains questionable cooking, storage, or reheating guidance. Chef Prep support is not an emergency, medical, or food-poisoning service; customers should contact the appropriate emergency or medical authority when needed.

Urgent safety and security reports are escalated to the owner. The owner also has final authority for refund decisions, privacy-request appeals, customer notification, and service containment. Chef Prep may pause planning and new enrollment while a material safety or security issue is investigated.

Support handling

Support will never ask for a password, one-time verification code, session token, full payment-card number, bank credential, or raw account export. Account ownership is verified through the normal Clerk-authenticated product path. Billing management and cancellation use Stripe's hosted controls.

Cloudflare Email Routing and Google Gmail temporarily forward and host support messages. Support communications are handled according to the Privacy notice and may be retained when reasonably necessary to answer the request, protect customers, prevent abuse, resolve disputes, or comply with law.